Cancellation & Refund Policy

Cancellation & Refund Policy

Last Updated: February 22, 2026

This policy complies with the Consumer Protection Act, 2019 and other applicable Indian laws.

1. Order Cancellation

Before Shipment: You may cancel your order at any time before it has been shipped. To cancel, please contact our customer support team immediately.

After Shipment: Once an order has been shipped, it cannot be cancelled. However, you may return the product as per our return policy below.

2. Return Policy

We accept returns within 7 days of delivery for most products, subject to the following conditions:

  • Products must be unused, unworn, and in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase (order confirmation or invoice) must be provided

3. Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Intimate or sanitary products
  • Products marked as non-returnable at the time of purchase
  • Customized or personalized items

4. Refund Process

Refund Timeline: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged/defective item
  • We will arrange for a replacement or full refund, including shipping costs

6. How to Initiate a Return

To return a product:

  1. Contact our customer support team at support@orangerock.shop
  2. Provide your order number and reason for return
  3. Wait for return authorization and instructions
  4. Ship the item back to the address provided

7. Exchange Policy

We offer exchanges for different sizes or colors (subject to availability). Exchange requests must be made within 7 days of delivery.

8. Refund for Cancelled Orders

If we cancel your order due to stock unavailability or other reasons, you will receive a full refund within 7-10 business days.

9. Contact Us

For any questions about cancellations, returns, or refunds, please contact us at support@orangerock.shop